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Frequently Asked Questions

We are here for you, that’s right we want you to have the best experience possible. So that’s why we have made it easier than ever to find the answers you are looking for

If your child has the same Org Code, then yes you can!

If your child attends a different School, Organisation or Nursery then no, you must place separate orders per org code.

Unfortunately, no.
All orders are managed by your organisation and fundraiser. Please speak to them to discuss other options.

As all of our products are personalised and made to order using each child’s unique artwork, we are unfortunately unable to offer exchanges or refunds.
We kindly ask that you double-check all order details before submitting, as once an order is placed, it goes straight into production.
Thank you for your understanding and support.

We understand that due to illness, or other personal circumstances, that a child may not be able to complete a template in time. The school or organiser will contact our team who will can discuss sending a late template to us and then how an order can be made.